Technical Sales Engineer

DCUBED

Germering, Germany

Here is why you are going to love this role

Utilize your love for customer interactions and your hands-on technical knowledge of electro-mechanical systems in this Sales and Customer Success Engineering position working with cutting-edge space products at Dcubed.

We are seeking a technical expert who enjoys working directly with clients to provide a superb customer success experience with Dcubed's innovative products and solutions.

You will support the customer lifecycle for onboarding, customer adoption, ongoing support, optimization and expansion, retention, and overall customer satisfaction. Furthermore, you will be the main point of contact for all technical inquiries related to best practices, ideal use cases, and other general inquiries.

As a Sales and Customer Success Engineer, you will be responsible for customer retention and preventing churn across the customer base from a technical side.

If you are a technical expert with outstanding people skills who thrives on being on the front lines of a business, this is your chance to build a great career with an industry-leading NewSpace company.

Here is what you bring to the table

Bachelor's and/or master's degree in an engineering field, or a related technical field;
Track record of driving customer success and aligning within complex customer environments at executive and department levels;
Ability to understand customer requirements, develop and guide their thinking to identify measures of success, designing an application to meet them and ongoing plan to increase value over time;
Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills;
You are a problem solver, both on the technical and non-technical side and you aim to find solutions;
Storytelling ability, in both technical and non-technical settings;
You have a strong urgency to complete tasks and have a measurable impact on the business;
You have experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally;
You show a strong bias for action combined with a natural inclination to take the initiative and own the result;
A relentless drive to succeed and improve on the status quo;
Attention to detail and following up on analyzes with clear assumptions, rational and solid logic;
You are most likely already working in this role and are looking for more growth and responsibility;
Willingness to travel for business trips/conferences/customer visits (up to 30%);
Fluent in English is a requirement for our diverse team environment, German is a bonus;
You are eligible to work in the EU.