Technical Sales Engineer

Technical Sales Engineer

Alfa Laval

Monza, Italy

The Inside Sales Engineer will establish and develop sales for the assigned market. The job objective is to maximize business opportunities and develop homogenous relations with customers enabling and expanding all Alfa Laval sales and product portfolio. The end-customer targets are Small Refinery, Petrochemical, Oil & Gas, Power, Steel Chemical, Inorganic and Chemical. The Internal Sales Engineer must cooperate with the manager and reference team to find the most efficient way to serve the different customers.

Key Task:

The main Sales Support tasks are:

• Technical process selection preparation, sizing validation, size proposal, metallurgy check etc. according to experience.
• Mentor and support colleagues to size correctly the heat exchanger in 1 and 2 phases duty in industrial process application.
• Relation with the Project Office in the main factory Fontanill, Lund and Never.
• Handling and maintaining general information to agents and support for external process training and events.

The main Sales tasks are:

• To develop the market through promotion and conversion to Alfa Laval heat exchanger technology directly.
• To be aware of present and future opportunities for customers. Promote technological conversions in process heat exchangers.
• Acting proper sales follow-up on assigned customers.
• Keep track and follow up on proper sales cases.
• To keep customers' project status/opportunities and company profile updated in the CRM (=OneCrm) following corporate rules.
• To coordinate efforts among employees inside Alfa Laval to reach target sales and customer satisfaction. Promote customer meetings and seminars.
• Quote and negotiate products in the capital sales area.
• Cooperate with the Services division to maximize customer satisfaction.

Competencies, experience and attitudes to do the job:

• Formal Education: Technical background chemical and mechanical process engineer.
• Skills & Experiences: Sales experience customers working in project-oriented business. Good communication skills and thinking in the Customer's feet understanding the decision-making process of the Customer. Anticipate decisions.
• Attitudes & Abilities: Fast reacting and easy to take initiative independent but measured in decisions. Open mind, ability to think cross border internal organization and easy access to management to suggest improvements in business plan, organization etc. Positive, ability to work through others, good teamwork, oriented to use data.

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