Customer Project Manager

Customer Project Manager

Nokia

Multiple Locations

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

The Customer Project Manager is accountable for success of an external customer projects and/or programs for an assigned product and/or service scope:

• Manages project/program throughout all phases, starting from delivery approach identification to completion, including closure and/or handover;
• Leads a project/program team and manages stakeholders and resources. Interacts with customer and partners organizations;
• Is responsible for the overall project/program success with respect to customer satisfaction, financial results, contractual obligations, quality, operational services delivery performance, and health & safety control activities;
• Makes and maintains end-to-end project/program communication, planning, risk, change and opportunity management;
• Ensures project/program information is maintained up to date, with required quality and according to relevant policies, including data in project-related tools and repositories;
• Participate in sales process, as well explore upselling and cross-selling opportunities.

KEY SKILLS AND EXPERIENCE

You have:

• Degree Level: Master’s Degree;
• Extensive recent relevant experience (7-10 years) with a proven record of accomplishment, including managing project/programs for mobile telecommunication in domain of core network, in area of 4G and/or 5G and foreign Claud as a Service (fCaaS) model;
• Take accountability for assigned projects/programs and works independently, adopting to process with little guidance;
• Work with external customers, partners, with and through the teams;
• Interpersonal communication skills and cross-cultural awareness. Ability to communicate with senior management regarding matters of significant importance;
• Knowledge in managing budget and financial performance and forecasts of a project;
• Distill big picture, anticipate risks and opportunities, make relevant decisions, and prioritize own and a teamwork;
• Solid understanding of the impacts of changes on scope, cost, schedule, risk/opportunities. Create and maintain response/mitigation plans which generate desired impact;
• Ability to influencing others outside of own job area on matters related to project/program;
• Ability to work on multiple topics simultaneously;
• Good stress tolerance;
• Fluency in English, spoken and written;
• Certification in Project Management, esp. PMI/PMP;
• European Union citizenship, due travel, and security requirements;
• Availability to travel in Europe, around 20% of time.

It would be nice if you also have:

• German language knowledge on B level proficiency.

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