We are looking for a Service Delivery Engineer to join our Software Delivery Team and to manage two key interfaces: Firstly, supporting business users requesting new ICT services or enhancements and secondly supporting our implementation teams delivering systems fulfilling agreed user requirements. Key to this role is your capacity to understand the needs and processes of your customers to facilitate solutions and improvements which bring about system improvements. You will provide engineering support, establishing whether user requirements demands a bespoke solution or whether there is a commercial off-the-shelf (COTS) software option, including cloud solutions.
With proven experience in eliciting and documenting user requirements in suitable formats and exposure to complex business processes, you will be solution orientated, and have the ability to oversee acceptance testing and roll out activities. You will have experience in complex document and information management systems. We expect you to have strong interpersonal and communication skills with excellent organisational and time management capabilities. This is a customer focused role, so you will need to be a team player, with the ability to facilitate changes which benefit our staff. You must be self-motivated with the ability to work on your own when necessary. This is a complex environment, so it is essential that you use your initiative and creativity to execute tasks.
EUMETSAT provides a collaborative, international environment with opportunities to establish a long career perspective. We offer a competitive salary and outstanding benefits and you will be working with people who are experts in their field. This role provides a varied and interesting mix of engineering tasks.
Have a look at our website to find out how you can make a world of difference. We value diversity and seek to recruit nationals from our Member States. The closing date is 24th February.