TAC Engineer

TAC Engineer

Eutelsat Group

London, United Kingdom

Who You Are:

You’re an engineer with experienced in operations. You are looking for an opportunity to be part of a talented team, and to exceed customer expectations. You’re proactive, customer focused, and you have an understanding of satellite communications and LTE. Working in a dynamic and buzzy environment is what you’re looking for. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

What You’ll Do:

• Be part of a 24/7 team of highly skilled engineers;
• Shape the OneWeb Customer Experience by delivering excellent post sales operational support, including but not limited to Service Activation, Case Management, and Incident Management;
• Provide technical expertise and guidance to customers throughout their journey, from Activation to Decommissioning;
• Lead complex troubleshooting with Distribution Partners, relying on Principal Engineers and technical teams when appropriate;
• Ensure a fluid and constant communication flow with Distribution Partners during troubleshooting, while managing internal stakeholders;
• Enrich the knowledge Database capitalizing on operational feedbacks.

What it Takes: 

• MS or equal in Telecommunications or Engineering;
• Understanding of telecommunications, IP and LTE;
• Knowledge of transmission standards;
• Excellent communication skills;
• Previous experience in similar roles;
• 2+ years’ experience in live operational environment;
• Knowledge of the ITIL framework;
• Analytic mind, ability to work in a multitasking environment.

What We’d Love:

• Experience with satellite communications standards;
• Network certification (CCNA, etc.).

Apply Now

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