Field Service Engineer
Alfa Laval
Split, Croatia
If you are:
Self-starter who is hardworking and enthusiastic to learn, able to work well both within the team and independently, dynamic, initiative-driven, persistent, reliable and goal-oriented, thriving in multicultural environment
Key Responsibilities & Objectives:
- Responsible for executing services and providing technical support to customer, covering mainly marine service portfolio, centrifugal separators, BWTS, heat exchangers, etc.
- Main services: start-up, commissioning, field service mechanical jobs, mechanical and electrical tasks, software upgrade
- Other services: support other service engineers either on distance or on site, perform equipment inspections and audits, maintain control cabinets, calibrate and optimize VFD
- Doing service jobs for food industry customers (centrifugal separators, centrifugal decanters, heat exchangers)
- Troubleshoot, investigate and resolve mechanical and electrical problems with application and deep product knowledge on customers site
- Provide technical service support and training to customer for local customer base
- Preparation of the service job to execute/resolve at the shortest possible time
- Write advanced (external/internal) service report on site and get it signed by the customer
- Report unsafe practices, incidents and work for continuous improvement
- Capture Installed Base on site and communicate sales opportunities to sales organization
- Proactive service advice to customers relating to the 360 service portfolio
- Exchange knowledge and skills as part of ALSOC learning program
Background (Professional):
- Engineering Bachelor’s Degree (Mechanical Engineering, Marine Engineering, Automation Engineering, Electrical Engineering, Electromechanical Engineering)
- Strong working background in Mechanical/Electrical process maintenance
- Minimum 1-2 years of experience on a similar position
- Experience working with marine equipment
- Experience in mechanical, electrical, heat transfer and/or working with rotating machinery would be beneficial
We are looking for the people who are/have:
- Flexibility to travel within the country and the surrounding countries part of South East Europe region (3 days per week as minimum)
- Ability to multitask and work to deadlines
- Very well conversant with MS Office applications and mobile applications
- Excellent communication skills
- A good command of English
- Valid B driving license
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