Field Service Engineer

Grundfos

Dublin, Ireland

What is the job about?

Our Field Service Engineer role is ultimately responsible for the execution, repair, and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers’ requests efficiently and professionally.

You would need the ability to disassemble, inspect, troubleshoot, repair, and replace parts, along with being able to reassemble pumps and pump systems.

Moreover, you will be responsible for:

Advising the customer about shortcomings in the total system (preventing problems and offering a solution to these problems)
Identify and provide solutions for service and warranty matters (special consultation with technical support may be required)
Prepare clear and complete service reports and ensure that these are submitted on time (warranty claims, working hours FAS etc.)
Registers the identified product quality issues in the systems.
Assists in project execution – installation support, commissioning etc
Executes the agreed maintenance services and SLA for service agreements.
Provide feedback on relevant information to the respective stakeholders.
Prepares inputs for quoting out-of-warranty repairs.
Continues learning and development to build up hands-on service capability.
Master’s the use of service tools and equipment
Lives in Grundfos’s core values takes responsibility for own actions and takes care of colleagues, partners, and customers.
H&S awareness (shown through Hazard observation, Risk assessment accuracy, and Safe system of work)

What do you need to apply?

The ideal candidate would have experience in the industry or a comparable environment. Good knowledge of pump technology and ideally a technical education in electrical/mechanical engineering.

You would also need:

Ability to work with processes or in projects.
Adapt and respond to change.
Accountability, Customer Centricity, and Collaboration
Sales Mindset
Business understanding
Hands-on service
Troubleshooting and diagnostic failure
Service tools and systems utilization
Digital Literacy
Communication skills, with various stakeholders and customers.
Time management
Acts as a trusted advisor internally (Delivery Support, Service Sales, Sales PUs , etc.) and externally (End users, Customers; ASPs)