Fied Supervisor - Entrance Systems & Building Doors

Fied Supervisor - Entrance Systems & Building Doors

KONE Corporation

Brussels, Belgium

The Supervisor's role is to plan, manage and control the field service operations in their scope. The Maintenance Supervisor leads a team of Maintenance Operatives, interacts with customers and ensures that KONE promises are fulfilled safely, with high quality and on time.

Responsibilities and key activities

Customer Service

  • Ensures customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)
  • Communicates to customers that promises have been delivered
  • Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis
  • Accountable for the sales leads volume, quality, and further processing of sales leads

Safety and Quality

  • Ensures high quality of service through presence in the field, regular field audits and promoting safety and quality culture

People management / Leadership

  • Develops the competences, motivation and overall performance of the technicians
  • Ensures that the field processes and maintenance methods are followed
  • Ensures the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with their manager)
  • Accountable for determining and checking technicians’ performance objectives

Requirements

  • You have a successful experience in the management of a team
  • You have commercial feeling and interests
  • Bachelor degree in Engineering or other relevant field
  • Fluent in Dutch & French. Working level of English

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Don't forget to mention EuroEngineerJobs when applying.

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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