Deputy FM Manager

Large Facility Management Company

Paris, France

Position Overview

Responsible for the delivery of FM services (hard and soft) and the allocated delivery team and supply chain dedicated to the designated cluster which includes planned operations, reactive works and established and ad-hoc services. The Deputy Facility Manager is responsible for the performance of FM services that are allocated to his/her portfolio and being delivered across the scope of facilities within the defined locations. This position’s responsibility is also to act as permanent back-up from the Facility Manager – Post Holder Paris.
Preference will be given to candidates already based in Paris or close by.


The Deputy FM has a key role within the Operations team in making sure that the Management and Delivery of the FM Services are in line with the contractual requirements, ensuring that KPI’s are adhered to, as well as assisting in meeting all obligations to the client as outlined in the site specific schedule of works.

Programme Management

  • Deputy Manager to the FM France Manager serving as back-up and sparring partner;
  • Responsible for daily FM operations in Bordeaux, Lyon, Strasbourg and Marseille;
  • Soft Services contract management and contractor liaison;
  • Operationally responsible for the QHSE File input;
  • Responsible for the delivery of planned, reactive, M&E, Soft FM and building fabric works;
  • Responsible for established soft services and all other reactive and ad-hoc services;
  • Planning and co-ordination of all works/services with Service teams and supply chain;
  • Support of incidental works and other new works programmes;
  • Ensure that information held on MIS is accurate and timely.

Employee Management

  • Management of the allocated delivery team, including recruitment, selection and development of staff;
  • Ensure staff are trained to carry out works safely, efficiently and to standard.


  • Liaison with Client representatives and customer;
  • Co-ordinate all operations with service teams, central helpdesk team, Management and supply chain.

Performance Management

  • Produce performance measures to demonstrate satisfactory service delivery, performance against KPI’s and SLA’s;
  • Use of MIS to manage all aspects of service delivery against contractual performance indicators.

Quality Management

  • Undertake quality audit of works in progress and completed;
  • Undertake quality audit of all established services;
  • Support the Continuous Improvement programme and identify issues to drive forward contract development.

Compliance and Fraud

  • Fraud Awareness;
  • Responsible for ensuring compliance with relevant legislation, Health and Safety, Quality Assurance & Environment.

Supply Chain

  • Liaise, audit and manage the Soft Service Supply Chain;
  • Regular review of supply chain partners ensuring that service needs are achieved.

What we are looking for


  • Significant experience of budget management and commercial awareness;
  • IT literate in MS Office and systems management software;
  • Project Management experience in dealing with sub-contractors and supply chain;
  • Responsibility in managing policies and systems such as H&S, QA, environmental and corporate while complying with current and appropriate legislations and standards;
  • Able to co-ordinate and manage planned and reactive services end-to-end;
  • Collation of service data, detailed reporting and performance analysis;
  • Experience in the management of FM services across a divers multi-site portfolio of facilities;
  • Successful in People Management;
  • Detailed understanding of Asset Management information system;
  • Management of diverse delivery systems;
  • Holder of a full and valid driving licence;
  • Valid formal H&S qualification e.g. IOSH.


  • The Deputy Facilities Management remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels;
  • Is confident in making decisions and follow up these decisions with action, achieving objectives by motivating and working through others;
  • Being able to view short-term targets in the light of longer-term objectives, work with agreed systems and procedures, and maintain accurate records;
  • To continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience;
  • Able to balance commercial considerations with the needs of colleagues and clients, uses consultation and negotiation to reach agreement, critically examine numerical, financial and written data, and track delivery against specification and budgets.

Additional Information

HOURS: from 08:30 – 17:00 – total PW – 37.5 hrs
REPORTS TO: Facilities Manager France – Post Holder Paris
SECURITY CLEARANCE: Local and Confidential Clearance

About the company

The Company's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. The Company is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.3 billion and a workforce of 80,000 people worldwide.

Additional information for internal applicants

Preference will be given to candidates already based in Paris or close byPlease ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.


Preference will be given to candidates already based in Paris or close by.
Please answer all questions and attach your CV and Motivation Letter. Click here.

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