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Product Service Engineer - Electrical

GE - General Electric

Salzbergen, Germany

Role Summary/Purpose

Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.

Essential Responsibilities

  • Sustainable increase in the availability of wind turbines on the basis of efficient technical root cause analysis (Apparent cause evaluation), practical development and targeted validation of design improvements
  • Transfer and follow-up of design improvements and retrofits to the Top Issues Team
  • Reduce the implementation times of design improvements
  • Analysis of fault characteristics of the global installed fleet for the early identification of trends to take appropriate corrective actions
  • Intensive technical support and advice when introducing new product generation in fast-growing markets (including in the context of cross-departmental initiatives)
  • Effective collaboration with the Field Service, the Engineering department, the Fleet Performance Engineering and the Statistics group
  • Creation of work instructions and verification of technical wind turbine documentation
  • Handling of Service Now cases to support the services organization

Qualifications/Requirements

  • Strong technical experience, with significant experience in service / engineering of wind turbines
  • Electrical or Controls Engineering degree
  • Experience in fault diagnosis of wind turbines, proven knowledge of electro mechanical drive technology and system integration
  • Experience in Pitch and Converter technology for wind turbines
  • Excellent expression and communication skills in German and English - spoken and written
  • Successful integration in interdisciplinary and multicultural teams
  • Willingness to travel, flexibility

Desired Characteristics

  • Six Sigma certified
  • Strong technical experience in controls
  • Wind component design experience (Generator, Pitch System, Converter, Transformer)

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